Negative ratings
We submit deletion requests for unjustified doctor reviews (success rate 70%)
Reviews on Jameda, Google and the like are a very important decision criterion for new patients when looking for a doctor or dentist - especially when it comes to self-pay services.
Presumably every doctor will be confronted with a negative review at some point, as the chances of always pleasing every patient 100% are slim (although of course not every dissatisfied patient will leave a negative review). However, if this should be the case, it is important to know your rights. Not every negative review has to be tolerated. This includes, for example, insults or untrue statements of fact. This also includes any statements that go beyond a subjective expression of opinion.
Have a negative doctor review deleted
Deletion requests for unjustified doctor reviews
Both Jameda as well as Google offer the opportunity to have existing ratings reviewed. With the help of special requests, you can present your point of view and justify why a deletion should be made. This is followed by a standardised review process and the arguments in the deletion request are assessed. The author of the review is also given the opportunity to comment again during this process. Based on various criteria, a decision is finally made as to whether the review is justified and should remain or be deleted.
Good to know: If the cancellation is rejected, a new cancellation request can be submitted at a later date, provided that new arguments are put forward to justify the cancellation.
Possible starting points
for the deletion of negative doctor reviews
Received a negative doctor review?
We take care of the deletion!
We have been involved in the topic of doctor reviews since our agency was founded in 2011, during which time we have acquired a great deal of experience and expertise when it comes to formulating deletion requests coherently and, above all, recognising starting points for successful deletion.
If you are affected by a negative review, please contact us using the form below - we will then coordinate the next steps with you.
Good to know: We only charge for our efforts (flat rate per cancellation request EUR 129.00 net) if the cancellation was successful. If not, there are no costs for you and you can make another attempt if necessary. There is therefore no risk for you.
More on the topic
DR study on doctor ratings on Google: On average 4.65 stars
If a patient searches for a doctor's or dentist's surgery on Google, the available Google reviews of the respective practices are always shown in the Maps display. How important are doctor reviews on Google for patient acquisition? And how does your practice compare to your colleagues? Our article provides answers to these questions.
Facebook groups can influence the practice's image
The image of a practice is not only influenced by reviews on Jameda or Google, but also by testimonials in Facebook groups. The problem: doctors don't realise much of this.
Should you ask patients for reviews?
For many understandable reasons, the topic of reviews often has a negative connotation for doctors. However, simply ignoring the topic of reviews is not a solution either.
Which doctor rating portals should doctors keep an eye on?
Jameda, Sanego, DocInsider, Ärzte.de, Die Arzt-Auskunft - the list of doctor rating portals is long. There are also rating functions on Google and Facebook...
Not enough patients? That could be the reason
If patient acquisition suddenly comes to a standstill and the number of new patients drops noticeably, there may be a variety of reasons for this. We have summarised some possible reasons.
Request the deletion of a negative doctor review now
Get in touch with us!
